Ordering

 

-I ask for a non refundable down payment of $100 for each item ordered. This secures your place in the queue.

-when I am ready to start construction, I will contact you to finalize details. Changes can still be made at this point. Once the construction starts, no more changes will be accepted.

-upon completion of your order, an invoice for the remainder due will be sent. 

-all payments (apart from deposits) must be paid off of an invoice. Please do not send any        unsolicited payments.    

-I will make two payment requests with an invoice. If I do not have any response within a week I will make the palette available for sale to other customers. Please contact me if you have issues I should be aware of.    

-I accept payment via Paypal.  Paypal  incurs a 3% fee for the U.S. and a 4% fee for international, which will be included on the invoice. I can also accept Western Union,   USPS money orders and personal checks. Personal checks will delay shipment until cleared by the bank.  

Availability and Delivery 

My palettes are made by hand to each customers specifications. I ask you for your patience as build dates are often well into the future; my ability to pinpoint a delivery date becomes more difficult the further out my orders extend. I request that you do not create a delivery deadline AFTER the palette has been ordered.  I have great confidence that you will find the item you receive will be worth the wait. 

 

Shipping 

Domestic-I charge $25 for shipping to the lower 48 states. This includes insurance and tracking. Alaska and Hawaii will accrue actual shipping charges. I ship USPS Priority. 

International- I can ship via USPS and Fed Ex. On average, USPS is about 1/3 to 1/2 the cost of Fed Ex. Please be advised that I am unable to offer insurance and limited tracking information for USPS International shipments and am not responsible for lost or stolen packages.

I am unable to estimate taxes and duties for your country; you are responsible for payment of any additional taxes due upon delivery. Contact you customs office for more information.

Due to shipping regulations, I cannot declare shipments as gifts, and declared values will mirror the paid amount of your order.

I have had many international customers ask me to ship their items to trusted friends or relatives here in the US., who then, when traveling to the buyers country can hand deliver the item directly to them; they will also have relatives ship the item to them.

 

Services for House of Hoffman palettes

Refinish Interior mixing areas.....................$200.00

(does not include paint wells)

Refurbish exterior (sand and polish)............$200.00

Repairs.................per hour fee.

 

Customization 

There are a number of customizing options. Please inquire with regard to your desires. A sketch can be most helpful.  The large palette has the most options with regard to adding paint wells and mixing areas. Determining whether you need a thumb hole can help in designing your palette.  

 

Some of the options are: 

Extra wells..........$35 per set of three well. Many configurations available.

Etched name on flap a la Signature Series palette......$100 and up depending on complexity.

Extra mixing tray.......$60.

 

Guarantee 

I offer a lifetime guarantee against defects in materials and workmanship to the original purchaser of the item.

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